The primary objective of this position is to continuously improve the customer care and employee experience in achievement of all performance metrics including but not limited to customer satisfaction/experience, process improvements and efficiency. The Group Director- Customer Service Center will be responsible for defining, communicating and implementing a best in class customer service center. This position will be responsible for providing leadership and day-to-day management of all areas of the call center including but not limited to customer satisfaction; enhancing the customer experience; managing the call center financial budget and forecast; and leading the Center’s service, workforce management, training and operations teams. This position is also responsible for ensuring all Company policies, procedures, quality standards, and local, state and federal regulations are maintained and enforced.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.